Welcome to Ceremony Cakes! By using our website or placing an order with us, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
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1. General
These Terms apply to all purchases made through our website, social media pages, or phone orders. Ceremony Cakes reserves the right to update or change these Terms at any time without prior notice.
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2. Products and Pricing
• All cakes and items are subject to availability.
• We reserve the right to modify or discontinue any product without notice.
• Prices are listed in INR and include applicable taxes unless otherwise stated.
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3. Ordering and Payments
• Orders can be placed via our website or by contacting us directly.
• Full payment is required at the time of order confirmation.
• We accept payments via UPI, bank transfer, cards, or third-party payment gateways.
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4. Delivery & Pickup
• Delivery is available within specific areas of Kochi and Ernakulam.
• Delivery charges may apply based on location.
• Timings for delivery are approximate; delays due to traffic or weather are beyond our control.
• In-store pickup is available at our address:
Chilavannur Rd, opposite Ambady Retreat, Vinoba Nagar, Elamkulam, Kochi, Kerala 682020
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5. Cancellation and Refund Policy
• Cancellations must be made at least 24 hours before the scheduled delivery or pickup time.
• Refunds are processed at our discretion and may be partial depending on the stage of preparation.
• No refunds will be issued for same-day cancellations or missed deliveries due to customer unavailability.
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6. Product Quality and Responsibility
• All cakes are handcrafted; slight variations in appearance may occur.
• We are not liable for any allergic reactions. Ingredients can be shared upon request.
• Once a product is delivered or picked up, Ceremony Cakes is not responsible for damages caused due to mishandling.
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7. Customer Data and Privacy
• Your personal information is used only for order fulfillment and communication.
• We do not share your data with third parties unless required for delivery or payment processing.
• For more information, refer to our [Privacy Policy].
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8. Limitation of Liability
Ceremony Cakes shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
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9. Contact Information
For questions regarding these Terms, please contact:
📞 Phone: 85 89 02 02 01
📍 Address: Chilavannur Rd, opposite Ambady Retreat, Vinoba Nagar, Elamkulam, Kochi, Ernakulam, Kerala 682020